Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
Promote a service innovation culture within the organisation - Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria - Facilitate the implementation of service innovation ideas at the workplace - Evaluate success of implemented service innovation ideas
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
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1.Recognise the importance of service innovation in the organisation 2.Generate potential service innovation ideas to transform the customer experience 3.Evaluate potential service innovation ideas according to organisational evaluation criteria 4.Present mock up of service innovation ideas to stakeholders
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Difficult customers - you find them everywhere! It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. The term ‘difficult customer’ conjures up an image of someone who is out to make your life miserable. Naturally, our response will be one of fear, anger or discouragement. Howev...
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